WHERE ECONOMICS MEETS
THE INNOVATIVE WORLD
of customer excellence
Discover how I combine analytical thinking with exceptional service delivery to create meaningful impact in every role, from research to customer relations.
About Me
HEY THERE,
I'm Aira Mae
I'm an Economics graduate with professional experience in customer service, research, and data analysis. Currently serving as a Customer Service Representative, I bring a unique blend of analytical thinking and interpersonal excellence to every interaction.
My journey spans from conducting research at Visayas State University, where I improved project delivery times by 30%, to providing frontline support that ensures customer satisfaction and loyalty. I thrive in environments that challenge me to balance client needs with organizational goals.
With certifications in Microsoft AI and Bookkeeping, combined with my economics background, I'm equipped to tackle complex problems with both technical proficiency and strategic insight. Whether it's analyzing data, managing projects, or delivering exceptional service, I'm committed to excellence in everything I do.
ARE YOU LOOKING FOR A dedicated professional WHO BRINGS BOTH ANALYTICAL EXPERTISE and exceptional service TO YOUR TEAM?
Let's connect and explore how my unique combination of economics knowledge, research experience, and customer service excellence can contribute to your organization's success.
My Journey
Work Experience
A track record of excellence across customer service, research, and data analysis
Customer Service Representative
Current Position
- •Provide frontline support by addressing customer inquiries, concerns, and account-related issues with professionalism and empathy
- •Ensure efficient resolution of complaints while maintaining high levels of customer satisfaction and loyalty through personalized service
- •Managed project timelines with precision, reducing delivery times by 30%
- •Spearheaded the adoption of cutting-edge engineering software, improving project accuracy by 15%
- •Collaborated with cross-functional teams, enhancing project success rates by 10% through effective communication
Research Assistant
Visayas State University
Enumerator
Visayas State University
- •Conducted structured interviews and administered survey questionnaires with attention to detail
- •Verified data for consistency, reliability, and completeness to ensure research quality
Academic Background
Education
Strong foundation in economics and business management
Bachelor of Science in Economics
Visayas State University
Baybay, Leyte
Accountancy Business and Management
ACLC College of Ormoc
Senior High School
Capabilities
Skills & Expertise
Technical Skills
Languages
Achievements
Certifications & Recognition
Microsoft Artificial Intelligence Course
Azure AI Fundamentals
Completed: June 19, 2025
Introduction to Bookkeeping
Professional Certification
Completed: June 18, 2025
"Engineering Excellence" Award
Recognized for outstanding contributions to project innovation at Borcelle Technologies, demonstrating exceptional problem-solving skills and technical expertise.